OUR POLICIES

  • At Cina Family Sauce, we are committed to ensuring customer satisfaction. If for any reason you're not happy with your purchase, we offer the following refund options:

    1. Refund Eligibility

    • Refunds are available on unopened, non-perishable items returned within 10 days of purchase.

    • If your order arrives damaged or incorrect, please contact us within 7 days to arrange for a replacement or refund.

    2. Non-Refundable Items

    • Opened or used products cannot be refunded unless defective.

    • Perishable items, such as fresh sauces, are non-refundable, except in cases of spoilage or damage upon delivery.

    3. Refund Process

    • To start the return process, please email us at cinafamiysauce@gmail.com with your order number and reason for return.

    • Refunds will be processed after the returned item is received and inspected.

    • Refunds will be issued to your original payment method within 7-10 business days.

    4. Shipping Costs for Returns

    • Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • At Cina Family Sauce, we strive to deliver your products quickly and reliably. Below are the details of our shipping policy:

    1. Order Processing Time

    • Orders are typically processed and shipped within 2-3 business days.

    • You will receive a confirmation email with tracking details once your order is shipped.

    2. International Shipping

    • Currently, we only ship within the United States.

    5. Lost or Delayed Orders

    • If your package is lost or delayed, contact us at cinafamilysauce@gmail.com, and we will help track or replace your order.

  • At Cina Family Sauce, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data in compliance with applicable laws, including California privacy regulations.

    1. Information We Collect

    • Personal Information: When you make a purchase, we collect information such as your name, shipping address, email, and payment details.

    • Automatically Collected Information: We may collect data through cookies and tracking technologies to improve your experience, including your browsing behavior on our website.

    • California Residents: In accordance with the California Consumer Privacy Act (CCPA), we may collect additional information such as your geolocation, internet activity, and purchasing history.

    2. How We Use Your Information

    • Order Processing: To process, fulfill, and ship your orders.

    • Communication: To keep you informed about your orders, promotions, and company updates.

    • Website Improvement: To optimize our website's performance and personalize your experience.

    • Legal Compliance: To comply with applicable state and federal laws, including Texas and California regulations.

    3. Information Sharing

    • No Sale of Personal Information: Cina Family Sauce does not sell or rent your personal information to third parties.

    • Service Providers: We may share your data with trusted third-party providers (such as payment processors and shipping companies) to fulfill orders and manage business operations.

    • California Residents' Rights: Under CCPA, you have the right to:

      • Request access to your personal information.

      • Request deletion of your personal data.

      • Opt out of the sale of personal information (though we do not sell data).

      • Request information on how your data is used and shared.

      • To exercise these rights, please contact us at [email@example.com].

    4. Data Security

    • We take your privacy seriously and implement secure payment gateways and encryption to protect your personal and financial information.

    • While we strive to use commercially acceptable means to protect your data, please note that no method of transmission over the internet is completely secure.

    5. Your Privacy Rights

    • You have the right to access, update, or delete your personal information. For any requests, contact us at [email@example.com].

    • California Residents: In addition to the rights under CCPA, you have the right to receive a free, detailed report on what personal information we hold about you.

    6. Changes to This Privacy Policy

    • We may update this Privacy Policy from time to time in accordance with legal requirements or changes in our business practices. Updates will be posted on this page, so please review it regularly.